This module helps you to explain procedures and processes when training colleagues or informing customers. The reading activity explores the latest trend of micro-learning, which is becoming increasingly popular on the Internet and in business communities. Practise reading comprehension strategies and skills and take a note of any words and expressions you are unfamiliar with. Two listening comprehension activities provide examples of explanations given to colleagues or clients. As you practise your listening comprehension skills, take a note of any words and expressions you are unfamiliar with. The grammar component of this module reviews the passive voice, which is often used in writing to focus on the object of a process rather than the person completing the action. The passive voice can bring an additional degree of complexity and objectivity to your writing. Finally, you will review and practise sequencers, which help you to clearly structure process-based explanations.