Communicating by email or letter

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This module helps you to write more effective business letters and emails. The reading activity takes a look at the roots of email and its ever-increasing popularity in business. Practise reading comprehension strategies and skills and take a note of any words and expressions you are unfamiliar with. A listening comprehension activity provides insight into best practices when writing and sending email messages. As you practise your listening comprehension skills, take a note of any words and expressions you are unfamiliar with. Also take a note of the advice presented in this listening, as you will find it useful when sending emails to professional contacts. The grammar component of this module reviews sentence structures. Mastering simple, compound and complex sentences will allow you to express your ideas with more precision and variety in writing. Finally, you will review and practise words and expressions that are typically used in business letters and emails, such as forms of address and greetings.